// your data, your rights
Plain English. No legalese fog. Here's exactly what we do with your information and why.
Last updated: October 2026
SC.01
When you use our Services, we may collect: identity and contact details (name, email, billing address, phone number), payment information (processed securely by Stripe — we do not store full credit card numbers), usage and technical data (IP address, browser type, device type, pages visited), communications data (emails, portal chat messages, project notes), and any files you upload for editing (footage, photos, style guides).
// tl;dr name, email, payment info, and the files you upload for editing. SC.02
We use your information to: deliver editing services and manage your projects, develop and improve our editing tools, including by training machine-learning models on project data as described in Section 2 of our Terms, process transactions and maintain your account and Gem Bag tier, send project updates and administrative notifications, send anniversary reminders for your couples' wedding dates, improve our platform and user experience, monitor site performance and prevent fraud, and conduct analytics. We will never sell your personal information.
// tl;dr to edit your work, manage your account, and improve the platform. SC.03
Your uploaded footage, photos, and project files are stored securely and used to deliver your editing order. Files are accessible only to your assigned editor, your project manager, and essential technical staff. We retain your raw footage and raw images for a reasonable period after delivery to facilitate revisions, then permanently delete them. We may keep project data, meaning project files such as edit decision lists and XML exports and information derived from your files such as transcripts and clip analysis, for longer, and use it to develop and improve our editing tools as described in Section 2 of our Terms. You can opt out of that use by emailing hello@uncutgems.com. We never use your footage or photos in marketing without your explicit written permission, as governed by your publicity choice in our Terms.
// tl;dr your footage is sacred to us. we treat it with the same care you do. SC.04
We use cookies and similar technologies to maintain your login session, remember preferences, analyze traffic, and improve our Services. We use Google Analytics for performance measurement. You can control cookies through your browser settings, but some portal features may not function properly without them.
// tl;dr essential cookies for the portal. analytics for improving the site. SC.05
We use select third-party services to operate our platform, including: Stripe (payment processing), cloud infrastructure (file storage and delivery), email services (notifications and reminders), and analytics tools. These providers are bound by their own privacy policies and only process data as needed to support our services. We do not share your personal data with advertisers or data brokers.
// tl;dr trusted tools for payments, hosting, and email. that's it. SC.06
We implement industry-standard security measures including encrypted data transmission (TLS/SSL), secure cloud infrastructure with access controls, limited personnel access to client files, regular security reviews, and PCI-compliant payment processing through Stripe. While no system is 100% secure, we take every reasonable precaution to protect your data.
// tl;dr encrypted connections, secure servers, limited access. SC.07
Depending on your location, you may have the right to: access, correct, or delete your personal data, object to or restrict processing, withdraw consent at any time, request a portable copy of your data, and unsubscribe from marketing communications. California residents have additional rights under CCPA. EU/EEA residents have additional rights under GDPR. We do not sell your personal data. To exercise any rights, contact us at hello@uncutgems.com. You can also opt out of the use of your project data to improve our editing tools by emailing hello@uncutgems.com.
// tl;dr access, correct, or delete your data anytime. just ask. SC.08
Account information is retained for as long as your account is active. Raw footage and raw images are retained for a reasonable period after completion to allow for revisions, then permanently deleted. Project data used to improve our editing tools (see Your Files) may be retained for longer. Financial records are retained as required by law. If you delete your account, personal information is removed within 30 days except where retention is legally required.
// tl;dr account data stays while you're active. files are cleaned up after delivery. SC.09
Our Services are not directed to children under the age of 13, and we do not knowingly collect personal data from children. If we become aware that we have inadvertently collected data from a child under 13, we will promptly delete it.
// tl;dr our services are for adults. we don't collect data from children. SC.10
We may update this policy from time to time. Material changes will be communicated via email to registered users. For questions or concerns about your privacy, contact us at: Uncut Gems, LLC — 3600 Clipper Mill Rd. Ste 213, Baltimore MD 21211 — hello@uncutgems.com
// tl;dr we'll let you know if anything changes.
// privacy policies shouldn't need a law degree to understand.