Privacy Policy

We may collect and process the following types of personal data when you use our Services:

• Identity and contact details such as your name, email address, billing address, and phone number when you create an account, place an order, or contact us.
• Payment information (processed securely by Stripe.com). We do not store full credit card numbers on our servers, but may retain limited payment details such as the last 4 digits of a card, billing zip code, and transaction IDs for reference.
• Usage and technical data such as your IP address, browser type, device type, operating system, referring pages, time/date of visit, and time spent on our pages. This data is automatically collected via server logs and cookies.
• Analytics and advertising data collected via Google Analytics and Facebook Pixel, which may track user behavior across our website for performance measurement and advertising purposes.
• Communications data such as emails you send to us, and correspondence regarding your orders or membership.

We may use the information we collect for the following purposes:

• To provide and deliver our Services, including video editing, photo editing, and related customer support.
• To process transactions and maintain your account.
• To send administrative notifications, such as order confirmations, project updates, and policy changes.
• To improve our Services, website functionality, and user experience.
• To monitor site performance and detect/prevent technical issues or fraud.
• To conduct analytics and measure marketing effectiveness using Google Analytics and Facebook Pixel.
• To send promotional communications and special offers, if you have opted in to receive them (you may opt out at any time).

We use cookies, pixels, and similar technologies to collect usage data, personalize content, analyze traffic, and improve our Services. Google Analytics and Facebook Pixel may also use cookies or similar tracking mechanisms to collect information about your interactions with our website. You can control cookies through your browser settings, but some website features may not function properly without them.

We use third-party service providers to help us operate our Services, process orders, and deliver high-quality user experience. These providers may include DigitalOcean.com, Stripe.com, Gmail.com, MailerSend.com, Sentry.io, GoDaddy, Google Analytics, and Facebook. We only provide these service providers with the information necessary for them to perform their services, and our contracts with these third parties require them to maintain confidentiality of the information we provide to them.

We retain personal data for as long as necessary to provide our Services, comply with legal and accounting obligations, resolve disputes, and enforce our agreements. When no longer needed, personal data is securely deleted or anonymized.

We prioritize the security of your personal data. We use appropriate technical and organizational measures, including encryption, access controls, and secure hosting, to protect your personal data from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction.

Our Services are not directed to children under the age of 13, and we do not knowingly collect personal data from children. If we become aware that we have inadvertently collected data from a child under 13, we will promptly delete it.

Depending on your location, you may have rights under applicable data protection laws, including the right to:

• Access, correct, or delete your personal data.
• Object to or restrict processing of your personal data.
• Withdraw consent at any time (without affecting prior processing).
• Request a copy of your data in a portable format.
• Unsubscribe from our marketing emails and newsletters.

California residents also have the right to know what personal data we collect, request deletion of their personal data, and opt out of the sale or sharing of personal data. We do not sell your personal data.

If you access our Services from outside the United States, please note that your data will be transferred and processed in the United States. We use appropriate safeguards, such as contractual protections, to ensure your personal data remains protected when transferred internationally.

Uncut Gems reserves the right to change this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. We encourage you to check this page periodically to stay informed of any updates.

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:
hello@uncutgems.com
3600 Clipper Mill Rd. Ste 213 Baltimore, MD 21211